USAirways new money making method to increase profits
11/8/2007 10:34:10 AM Link 0 comments
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is just a great idea and I wish I had thought of it. USAirways now changes its ticketing rules without taking the time to inform the travel agent community. This way, they can issue what they call "debit memoes", and collect unfair penalties against travel agents who have not been informed of rule changes. It is one thing to charge the travel agent the fare audit liability, but to charge us a penalty on top of this, is just a rip off, and a way for the airlines to pad their pockets.
Travel agents still book the largest percentage of airlines tickets, and airlines pay us nothing to sell their product, but are at the front, leading the charge to take money from us, for selling their product for no commission or any other type of pay.
Our clients exchanged tickets and an agent of ours accidently applied the difference of the fare to the penalty that USAir charges to change tickets. This used to be allowed, but they changed rules and didn't inform us. We are now paying USAirways $247.46 in penalty and fare difference. This airline wouldn't even waive the $32.26 in penalties, even though we generate over $300,000.00 in sales for them every year, with a dime from them. Airlines, what an ungrateful, money grubbing, uncaring, unsympathetic, bunch. No wonder European carriers are always talked about as being superior to the USAIR, DELTA and UNITED the we have here.
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